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Reviews summaries
Holiday Inn Augusta West I-20 by IHG, consistently garners positive feedback from guests across various categories. The hotel is prominently noted for its outstanding location, being conveniently close to the highway, restaurants, stores and gas stations. Guests appreciate its easy access to the city, stadiums and event venues such as Bell Auditorium. This strategic positioning makes it a favorable choice for both leisure and business travelers attending events or visiting family in the area. The breakfast experience at the hotel is overwhelmingly praised with many guests highlighting the variety and quality of options available. The hot breakfast, in particular, receives accolades for its deliciousness and fantastic offerings, including eggs, bacon, fresh waffles and sausage. Friendly staff further enhance the enjoyable dining experience each morning. Rooms at the hotel are applauded for their cleanliness, spaciousness and comfort. Guests frequently mention that the rooms are larger than expected with extremely comfortable beds contributing to a restful stay. The amenities, such as the hot tub, pool, bar and outside seating area, coupled with the accommodating staff, create a pleasant atmosphere for visitors. Although there are occasional issues noted, such as worn-out sofa beds or missed cleanings, these instances are rare. Cleanliness of the hotel facilities generally receives high marks from guests. The property and rooms are often described as very clean and well-maintained. While there are occasional isolated reports of cleanliness issues, the overall sentiment is positive, aided by the staff's friendliness and welcoming demeanor. The quality of the staff is another high point for the hotel. Guests frequently commend the team for being friendly, helpful and accommodating. Exceptional customer service and a personable nature are consistently mentioned, from the front desk to the breakfast crew and cleaning staff. This professionalism significantly enhances the guest experience. The indoor pool area is also appreciated by guests, particularly for its warmth and maintenance. The combination of the pool and hot tub serves as a highlight for many, providing a relaxing retreat. Although occasional lapses in cleanliness are noted and the absence of a jacuzzi might be a slight drawback, the overall pool experience remains positive. Lastly, the comfort of the beds is highly praised with many guests comparing them favorably to those in high-end hotels. Soft sheets and high-quality bedding contribute to an excellent sleep experience, further complemented by the friendly staff and spacious rooms. In summary, Holiday Inn Augusta West I-20 by IHG, offers a convenient location, excellent breakfast, clean and spacious rooms, friendly staff and comfortable amenities, making it a noteworthy choice for travelers.
