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Reviews summaries
Holiday Inn Kingston - Waterfront by IHG, is highly praised for its picturesque and convenient location right on the waterfront. Guests frequently enjoy beautiful views of the lake and harbor from their rooms, making it an ideal spot for relaxation or exploration. The central setting places visitors within easy walking distance of downtown Kingston's attractions, shops and restaurants, as well as Queen’s University and a nearby concert venue. The hotel offers a comfortable and clean retreat with many guests highlighting the cleanliness and comfort of the rooms. Spacious accommodations often come with balconies, providing serene vistas akin to being on a cruise ship. The corner suites are particularly appreciated for their quietude and welcoming layout. Additionally, the dining experiences at the hotel, especially breakfast, garner positive feedback for quality, variety and reasonable pricing with attentive service and accommodating options for dietary restrictions. Despite some maintenance issues, such as outdated decor and occasional noise, the hotel's rooms are mostly described as clean and comfortable. The family-friendly environment, spacious rooms and kid-friendly amenities like the pool contribute significantly to the positive experiences of families staying at the hotel. The staff generally receive high marks for their friendliness, professionalism and helpfulness with numerous mentions of exemplary service, especially by specific employees. While there are occasional reports of long wait times or unwelcoming front desk personnel, the majority of interactions with the staff are positive, enhancing the overall stay. Dining at the hotel's Wharf & Feather restaurant is noted for its tasty and high-quality offerings, although some guests find the menu limited and the service hours inconvenient for late diners. The dinner buffet is described as reasonably priced, further contributing to the positive dining experience. Amenities like the gym and pool also receive varied reviews. The gym is positively regarded as good or great by many guests, while the pool's cleanliness and temperature receive mixed feedback. Parking at the hotel is convenient, though some guests find the fees excessive and the maintenance of parking areas lacking. Overall, the Holiday Inn Kingston - Waterfront provides a generally pleasant and comfortable four-star hotel experience with beautiful waterfront views, a fantastic location, friendly staff and a range of amenities that cater well to travelers and families alike.