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Reviews summaries
Holiday Inn Montreal Centre Ville Downtown by IHG, enjoys an enviable location in the heart of Montreal, providing guests with easy access to key attractions like Chinatown, Notre Dame Basilica and Old Montreal. The hotel's proximity to public transportation, including the Place D'Armes Metro station and the central train station, makes it a convenient choice for both business and leisure travelers. The underground parking facility further enhances convenience, especially for those traveling by car. The breakfast experience at the hotel has mixed reviews. Many guests appreciated the variety and presentation of the breakfast buffet, particularly the freshly-cut fruit and the commendable service. However, there were concerns about the high cost, limited selection and repetitive menus. Dinner at the hotel's on-site Chinese restaurant has received positive remarks, particularly for dishes like General Tso's chicken. The bar and restaurant are generally praised for their offerings, though some guests find the menu's diversity lacking and the prices high. Occasional availability issues and closures due to COVID-19 restrictions have also been noted. The guest rooms are spacious, clean and well-equipped, featuring comfortable beds and modern bathroom products. However, the decor and furniture are outdated and issues like dirty carpets and a lack of modern amenities (e.g., USB ports) are common complaints. Noise and small bathroom sizes in some rooms can also be bothersome. Despite these drawbacks, the rooms offer pleasant views and the hotel's proximity to major attractions enhances the overall stay experience. Cleanliness at the hotel is another mixed aspect. While many guests commend the clean and comfortable rooms, instances of dirty carpets and unpleasant odors have been reported. The housekeeping staff is generally praised for their efforts in maintaining cleanliness. The hotel's staff significantly enhances the guest experience with their exceptional friendliness and professionalism. Guests frequently mention the helpful and welcoming demeanor of the front desk personnel and the staff's commitment to providing excellent customer service, often going above and beyond to ensure a comfortable stay. The free WiFi is generally appreciated by guests for its good and steady connection, though some specific rooms have reported issues with connectivity. The spa offers a range of amenities, including a sauna, jacuzzi and pool. However, maintenance and cleanliness have been points of contention among guests with some mentioning issues like dirty facilities and uncomfortable chairs. The gym meets basic expectations for a workout, though additional costs and specific entry requirements may be off-putting for some guests. The pool, while a hit with kids and equipped with amenities like a jacuzzi and steam room, often suffers from cold water and cleanliness issues. Parking is provided in a secure underground facility, which many guests find convenient, though some face challenges with signage, high costs and compact spaces. Despite these issues, the availability of on-site parking is a significant benefit. The hotel is recognized as family-friendly, offering amenities that cater well to family needs. Its location is ideal for family activities and facilities like the pool, spa and a memorable fish pond for children add to its appeal. Situated in a prime location, the hotel offers easy access to vibrant nightlife with an array of bars and dining options nearby. This strategic placement ensures guests can easily explore and enjoy Montreal’s dynamic atmosphere. Overall, Holiday Inn Montreal Centre Ville Downtown is a practical and convenient choice for travelers, offering a blend of positives like excellent location, friendly staff and family-friendly amenities, along with areas that could benefit from improvement.
