Reviews summaries
The New Orleans Marriott enjoys a prime location in the heart of New Orleans, perfectly positioned on Canal Street close to the vibrant Bourbon Street and historic French Quarter. Guests appreciate the convenience of being within walking distance to major attractions, eateries and entertainment with most highlighting the easy access to the French Quarter, Jackson Square and nearby casinos. The proximity to streetcars enhances the convenience of exploring the city. The hotel's location is particularly advantageous during Mardi Gras, allowing guests to partake in festivities while providing a peaceful retreat.
The breakfast at the New Orleans Marriott receives generally favorable feedback. The breakfast buffet at the 5Fifty5 restaurant is often described as exceptional with guests praising its variety and healthy options, especially the French Toast and omelettes. The service staff is frequently commended for their friendliness and efficiency. However, some areas need improvement such as better communication about breakfast availability, more gluten-free options and a more varied menu over multiple days.
Dinner experiences vary, but many guests enjoy the lively atmosphere in the hotel’s large lobby bar and the M Club which offers strong and reasonably priced drinks. Some challenges include lengthy room service times and inconsistent service in the downstairs restaurant. The positive feedback focuses on food quality in the lobby dining area with some rooms offering exceptional views to complement the experience.
Rooms at the New Orleans Marriott are generally praised for their cleanliness, spaciousness and impressive views of the Mississippi River and city. Guests frequently comment on the comfortable beds and the peaceful atmosphere. However, some find the rooms small and needing modern updates, particularly the bathrooms. Noise from neighboring rooms and cleanliness issues upon arrival are noted in less favorable reviews.
Cleanliness overall is positively reviewed with the facility and rooms often described as clean and well-maintained. However, occasional lapses such as improperly vacuumed floors and mold in bathrooms were mentioned. Guests appreciate the cleanliness of common areas and the inviting scent throughout the hotel.
The exceptional service and friendliness of the staff receive significant praise. Guests frequently note the efficiency and welcoming demeanor of the front desk team, concierge, valet staff and maintenance crew. Specific staff members are commended for going above and beyond to enhance the guest experience.
Wi-Fi services at the New Orleans Marriott are a point of contention. Guests are often surprised by the additional daily charge of $14 for Wi-Fi access. While the connection quality varies, the overall sentiment is that Wi-Fi should be included in the room rate given the cost of the stay.
The gym is well-received, described as well-equipped with impressive facilities, though some noted the TVs on the treadmills were not operational. The pool also receives high praise, particularly for its warmth and suitability for children, although it could benefit from more shade and better cleanliness.
Parking is secure and plentiful, but the mandatory valet service and high daily fees are often criticized. While valet staff are generally friendly, the process can sometimes be challenging with long waits and occasional confusion about vehicle location.
The hotel’s location is ideal for nightlife enthusiasts with close proximity to the French Quarter, Jackson Square and Bourbon Street, ensuring easy access to entertainment. The on-site DJ in the lobby adds to the hotel’s vibrant atmosphere.
Finally, the beds at New Orleans Marriott are overwhelmingly praised for their comfort, often described as cozy and big with real down materials adding to their plushness. Minor issues with firmness and pillow quality were noted, but the majority of guests enjoyed a restful sleep.
In summary, the New Orleans Marriott is celebrated for its prime location, comfortable amenities and exceptional staff service, making it a popular choice for experiencing the best of New Orleans despite some areas needing improvement.
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