8.0Very good3,459 reviews
Ottawa
: 235 King Edward Avenue, Ottawa, Ontario
Reviews summaries
The Holiday Inn Express & Suites Downtown Ottawa East by IHG, generally receives positive reviews with some room for improvement in specific areas.
Situated in a strategically central location, this hotel provides guests with easy access to major Ottawa attractions such as Parliament Hill, Byward Market and various museums, shops and restaurants. Its proximity to the O-Train and highways adds to its convenience. While the location is ideal for exploration, some guests expressed concerns about the nearby homeless shelters, which contributed to an unsettling environment, especially at night.
Visitors frequently praise the hotel's complimentary breakfast, highlighting its variety and inclusion of popular items like pancakes and cinnamon rolls. The breakfast area, though occasionally crowded, is well-stocked and maintained by friendly staff. However, some guests noted the limited seating and use of disposable cutlery as drawbacks. Despite occasional critiques about the food quality, the complimentary aspect of breakfast remains appreciated.
The dining experience at the hotel includes a convenient market section for snacks and a well-received lunch service. The hotel's proximity to local restaurants and bars offers ample dining options. However, some guests suggested enhancements, such as adding more menu items.
Room reviews are overwhelmingly positive with guests praising their cleanliness, spaciousness and modern design. The rooms are equipped with large TVs, microwaves and coffee makers, which add to the convenience. Minor issues like occasional lapses in daily cleaning and noisy air conditioning were noted but did not overshadow the overall positive guest experiences.
Cleanliness is a strong point for the hotel with many guests noting the spotless and well-maintained rooms. However, occasional concerns about certain areas like hallways, elevators and the pool area needing more attention were mentioned. Consistent upkeep in shared spaces could enhance the guest experience further.
The hotel staff receives high marks for their friendliness, helpfulness and professionalism, contributing significantly to a positive stay. A few instances of unprofessional behavior were mentioned but did not detract greatly from the overall positive feedback.
The hotel provides excellent Wi-Fi services with fast and reliable internet access frequently highlighted. This amenity adds to a convenient and comfortable stay for guests needing consistent connectivity.
The gym, though small, is well-equipped, clean and accessible 24/7, meeting basic workout needs for fitness-minded guests. Occasional mentions of the gym being closed or hard to find were noted but did not overshadow the overall positive reception.
The pool receives mixed reviews with some appreciating its well-maintained nature, especially for children. However, its small size and strong chlorine smell were points of concern. Despite these issues, when accessible, the pool area is generally enjoyed.
Parking remains a mixed experience with the on-site underground parking being described as secure yet tight and cramped, challenging to maneuver, especially for larger vehicles. The additional parking fee and limited spaces were frequent pain points.
For families, the hotel offers spacious suites and a generally clean and kid-friendly environment. However, the surrounding neighborhood's safety concerns and limited family-specific amenities were noted aspects that could be improved.
In summary, the Holiday Inn Express & Suites Downtown Ottawa East by IHG, provides a comfortable and convenient stay with excellent staff service, clean and spacious rooms and reliable Wi-Fi. While there are some concerns regarding the neighborhood, breakfast area and parking, the positive aspects of the hotel make it a generally favorable choice for travelers.
Popular
