Reviews summaries
SureStay Plus Hotel by Best Western Sacramento North is widely appreciated for its convenient location with easy access to major thoroughfares, downtown Sacramento and various amenities such as restaurants, gas stations and entertainment options. The proximity to Sacramento International Airport and event venues like Discovery Park and the Golden 1 Center enhances its appeal. Guests also expressed appreciation for the secure, fenced property. However, the local neighborhood, characterized by homelessness and noise from the nearby freeway, has drawn criticism.
The breakfast service at the hotel is a highlight for many with guests praising the hearty and varied offerings such as eggs, sausages and waffles. Staff are frequently commended for their accommodating service, even outside designated breakfast hours. Although there are occasional issues with food availability and quality, the overall sentiment toward the breakfast experience is overwhelmingly positive.
Guest opinions on the rooms are mixed. While many appreciate the cleanliness, spaciousness and affordability, others report significant issues such as unpleasant odors, pests, malfunctioning amenities and poor maintenance. Safety concerns and a less comfortable atmosphere have also been noted, particularly for solo travelers.
Cleanliness is another area with varied reviews. Some guests found their rooms to be very clean and well-maintained, whereas others encountered dirty bathrooms, linens and common areas. Pest problems were highlighted by several reviews, detracting from the overall experience. The hotel's exterior and communal spaces also need attention to cleanliness and upkeep.
Staff interactions are generally positive with many guests praising the friendly and helpful demeanor of the employees. Specific staff members have received recognition for their exceptional service. Despite this, a few guests have reported negative experiences with some staff being rude or unresponsive.
WiFi service at the hotel receives mixed feedback. Some guests found the connectivity reliable and fast, while others experienced significant issues with availability and speed, particularly in their rooms.
The pool area has been a source of disappointment for many with frequent closures, cleanliness issues and maintenance problems. Reports of algae, bugs and even duck feces were noted, though some guests appreciated the pool when it was open and clean.
Parking facilities are generally seen as secure and convenient with a gated and fenced lot. However, the parking area has drawn some criticism for cleanliness and safety, including reports of car damage and unpleasant incidents.
Beds receive mixed reviews as well. Many guests find the beds large and comfortable, contributing positively to their stay. However, issues like broken frames, poor mattress support and unclean bedding have been reported by others.
As a three-star hotel, SureStay Plus Hotel by Best Western Sacramento North offers budget-friendly accommodations with a friendly staff and satisfying breakfast. However, concerns about cleanliness, maintenance and external factors like the surrounding neighborhood mar the overall guest experience, suggesting room for improvement.
The property is praised for its dog-friendly policy with designated areas for pets, though maintenance of these areas could be better. Overall, the hotel provides a welcoming environment for travelers with pets.
